LEGAL NOTICES

Payments:
The accepted payments are: Credit card, Paypal, Postepay recharge, Bank transfer, cash on delivery after 50% deposit, collection at our office (only by prior arrangement).

Delivery methods and times:
Shipments are made only through the most reliable express couriers. Shipping and delivery times are estimated from 5 to 25 working days, as each item is prepared on specific order. Each parcel is packaged and packed with vacuum sealed blister packs with the greatest possible care.
In the event that the goods are delivered with parts that have broken during shipment, we will send you the spare parts at no additional cost: you only need to send us a photo of what has been damaged. We will replace the damaged parts within 20/30 working days.

Complaints:
Any complaint must be addressed to TOP GLASS MURANO - SG SrlS, via Pilastro, 1 / a 35042 Este (PD). For any information you can use the contact form.

Privacy:

The data controller is TOP GLASS MURANO - SG SrlS, via Pilastro, 1 / a 35042 Este (PD) all data will be treated according to Legislative Decree n. 196/03.

Right of withdrawal:
In the event that the signing of a purchase contract takes place outside the business premises, the sale in question is to be considered subject to Legislative Decree n. 185 of 22/05/1999, which provides for the possibility for the buyer to exercise the right of withdrawal. Therefore, remote purchases made by telephone or via the Internet, whether delivered at home or collected at the company's headquarters or at a point of presence in the territory, fall within this case.
The aforementioned procedure applies to consumers who act for purposes that can be considered unrelated to their commercial activity. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal. The consumer has the right, within 10 working days of receipt of the goods, to exercise the right of withdrawal. This right consists in the right to return the purchased goods to the seller and in the consequent refund of the purchase price. The shipping and return costs of the goods are not subject to reimbursement.

Applicable law:
The sales contract between the customer and TOP GLASS MURANO - SGSrlS is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his / her town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Padua.